General Terms and Conditions Ketepa Distributor Switzerland

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§ 1 Scope of application, customer information
The following General Terms and Conditions (GTC) govern the contractual relationship between the company Ketepa Distributor Switzerland in Gränichen and persons (customers) who purchase goods through our online store.

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§ 2 Offer and conclusion of contract

The offers on the Internet represent a non-binding invitation to you to order goods. They are valid while stocks last. After entering your data and by clicking the order button, you submit a binding offer to conclude a purchase contract. We are entitled to accept your offer within 3 working days by sending an order confirmation by e-mail or by sending the products. After the 3 working days have expired without result, your offer shall be deemed to have been rejected, i.e. you shall no longer be bound by your offer.

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§ 3 Customer information: Storage of the offer text

The contract text with details of the article will be stored by us. You have no access to the contract text via the Internet.

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§ 4 Right of return

The company takes back goods in perfect original packaging within a period of 14 days from delivery. Excluded from this are individually manufactured products. A copy of the delivery bill or invoice must be enclosed with the return shipment. A note about the reason for return is recommended. The costs for the return are to be borne by the customer. In case of late return or damaged original packaging, the company Ketepa Distributor Switzerland can refuse the return.

If the customer has returned the goods on time and in the correct manner, the company will refund the purchase price minus delivery costs. Damage to the products must be reported by the customer within 24 hours after acceptance of the products by mail, indicating the invoice number and with a description of the damage.

 

Returns by customers must be made exclusively to the following address:

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Ketepa Distributor Switzerland
Marleen De Heyn Huber

Bahnhofstrasse 10
CH-5722 Gränichen

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§ 5 Terms of delivery and payment

Deliveries are possible worldwide. Normally delivery in Switzerland takes place within 2-3 working days after receipt of payment. Individual orders in Kenya need more time. You will receive more detailed information with the confirmation e-mail. The delivery costs within Switzerland are a flat rate of CHF 7.90 up to 2 kilograms weight. Parcels weighing more than 2 kg will be charged separately. International parcels will be charged by weight. Payment is only possible with the means of payment accepted in the online store. If the products sent by us are not accepted or collected by the customer and come back to us, the customer will be charged for all transport costs.

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§ 6 Retention of title

The object of purchase remains our property until full payment.

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§ 7 Claims for damages

Claims for damages due to color deviations, incorrect illustrations, prices and texts or due to incorrect, delayed or omitted delivery are excluded.

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§ 8 Warranty

The warranty shall be governed by the statutory provisions.

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§ 9 Data Protection

Ketepa Distributor Switzerland is committed to the provisions of the Swiss Data Protection Act and the relevant legal standards when collecting, processing and using personal data. Customer data will only be used for the processing of the online purchase, unless the customer explicitly wishes to be provided with further information from the association. A transfer of customer data to third parties is excluded, unless this is absolutely necessary for the proper provision of services (order processing). The customer agrees to this use of his data. In addition to the explicitly entered data, information is also automatically collected from the log files. No conclusions about the customer are drawn from this. This information is used exclusively to compile anonymous statistics on the use of the online services. Details on data protection can be found here.

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§ 10 General provisions, severability clause

Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. This contract is subject to Swiss law, place of jurisdiction is Gränichen. The company reserves the right to change the GTC at any time. The current version will be published on www.ketepadistributorswitzerland.ch and is valid from the date of publication.

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